Support

Play and continue

Starting another run is always available without buying coins. An eligible run at 30 meters or more may continue once for 100 coins. The offer shows the cost, current balance and remaining balance. There is no countdown and no real-money checkout on the defeat screen. With insufficient coins, End Run and Play Again remain available. Existing coin packs stay in the ordinary Shop.

Character Studio and collection

Open Character Studio from the main menu or Shop. Editing, generating a starting design and previewing are free. Review the complete appearance and balance before confirming a 1,000-coin creation. Each completed creation is saved permanently; equipping and renaming owned characters are free. An edited owned design becomes a separate creation only after confirmation. All Heroes Pass waives creation fees. The same technical limit of 500 saved characters applies to everyone; no older character is deleted to make room.

Wallet setup and interrupted operations

Before first wallet activation, update your devices, let existing iCloud progress synchronize and check the displayed balance. Stop coin activity in older app versions. Financial operations require internet and the original iCloud account, while ordinary play and drafting work offline. A changed account or conflicting old-version coin activity pauses spending for recovery.

If a save, purchase delivery or continue is interrupted, keep the app installed and retry with the same account. Completed operation identities prevent a second charge. A continue restores the intended run, not a different run. Do not delete the wallet, reset its identity or buy again to troubleshoot. Contact support with the app version and error message, without credentials. Delayed Ask to Buy approval delivers coins to the original wallet; it does not automatically revive a run.

Restore and existing customers

Restore Purchases recognizes eligible permanent upgrades using the purchasing Apple account. Remaining consumable coins and created characters recover through the original iCloud wallet; ordinary purchase restore cannot calculate the unspent balance. An older unfinished coin transaction without a wallet binding needs support reconciliation. Purchased balances and pack quantities are preserved. All Heroes Pass continues to include current and future heroes, including creation fees; the permanent Coin Doubler applies to future collected run coins, without changing already-completed results.

Economy update

Version 3.4.0 changes the continue cost from 50 to 100 coins and future daily streak increments from 25 to 10 coins, capped at 50 instead of 250. Existing coins are not wiped, expired or reduced, and pack quantities are unchanged. Character creation costs a fixed 1,000 coins, with no escalating repeat price. A 120-coin pack followed by one eligible 100-coin continue leaves 20 coins.